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Direct Buy Complaint - Deceitful Direct Buy salesman-Richard Hillard (Hoover Alabama) - Scamming honest clients
Direct Buy Complaint

Direct Buy Complaint

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Deceitful Direct Buy salesman-Richard Hillard (Hoover Alabama) - Scamming honest clients


On the afternoon of Friday, Jan 17th My husband and I spoke with Mr. Richard Hillard with the Direct Buy sales team. He lead us to believe that we would get a 10year offer for $3900. We both were skeptical from the beginning, but with much pressure Mr. Hillard claimed to go into a back office and get approval from a manager for us to get the initial $4990 3 year deal for $3900 for 10 years. Neither of us were interested until he claimed to offer $11,000 off vehicle purchases with this program. He then said my husband must bring photo id with in next 72 hrs so that he can complete contract. The very next day I called several car dealerships to ask abt " DB" discounts but all said they thought it sounds fishy because they dont make up used cars 11K. I walked into DB facility, Monday Jan 20th on 3780 River chase Village, Suite 800 Bham Al 35244 to cancel in person and was told Richard was not available to speak with me because he was with clients. I left my name, email Hm #, cell number as well as all my husband contact info with the receptionist Dean- no one called. I then called the DB office and spoke with office manger Jennifer, who claims cancellation may take up to two weeks. I informed her of all that transpired and she said , yes Mrs. Thomas you were given the wrong information, we can not offer a 10year plan for 3900. I did advised her that I have already placed a dispute with my cc company 108719872.
I disputed this matter with CC company Chase in January 2014. I received a letter(April 30th)stating Direct buy will not accept dispute because contract signed even though false information given.

Mr. Richard Hillard should be reprimanded for falsely selling a service when there was no intent on delivering in the truthful manner sold. His commission should be taken away and he should also apologize to my husband and me for the frustration and aggravation caused.


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