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My husband and purchased a DIRECT BUY membership this past January from the Greenville SC location. We listened to the sales presentation closely. Most things sounded too good to be true but we have previously had a Uniway membership so we knew the wonderful possibilities a club like this could deliver. Our next purchase was going to be a computer. The salesman told us in our presentation we could save ONLY 20-30% on these items. Even APPLE computers. We were shocked. We also clarified with him during this one on one meeting about things he had brought up during his presentation such as tempurpedic mattresses and keurig coffee makers. YES! Substantial savings on those so we purchased a membership. My husband went there to get a computer and we were told we can't get those items and no one discounts APPLE! So I then pick out my tempurpedic mattress and go to DB to order it. Guess what! Can't get those either. Nor can you get Keurigs. I was furious. I specifically cornered the sales rep on these products because I wanted to make sure I didn't misunderstand him in his presentation. He was actually here from Charleston SC to TRAIN other reps. While I was at the store I spoke with the owners mom. She helps out there sometimes. She said her son would make it right for us. Most likely give us DB dollars. No one ever followed up with us. They did say they would give us 20% off a computer if we brought in a receipt. Whenever we go back to the location, everyone is always GOING to talk to the owner and get back with us. It never happens. Then I filled out a DB survey and received a phone call from Amy. This was the first she has heard of anything and she was going to get with the owner and call me back the next Tuesday. Promised she would. Well about another month goes by and no word from Amy despite me leaving voicemails for her. She finally calls back this week and explains she has had issues with her voicemail and didn't know I was calling and what could she help me with! Seriously !!!! So I bring her back on board and guess what? She is going to get with the owner and call me right back, in twenty minutes. She didn't call that day but did the next and said there was nothing they could do since I had purchased my membership in January. WHAT!!!! We have been after them since the first business day after we purchased the membership.
Needless to say I am furious and have absolutely ZERO plans of dropping this. I want a full refund for my membership. We were lied to about products offered by DB and it doesn't make a difference to me if the sales rep was from Charleston or Mars. He represented this location and on top of that he was there to train other salesmen. The customer service here has been anything but service. I can only imagine what would be going on if I ever had an issue with something I ordered.

I do not appreciate they way this location has taken my hard earned money based on lies. It is as if he had to lie to get us to purchase. The way this situation has been ignored despite repeated attempts by us to get this resolved by this store has made me never want to deal with DB. It is 2014 and I didn't know businesses still operated this way. It has been like a time share operation for the 80's.

Make no mistake, I am done with DB. I want a full refund and I will NOT drop this matter. The only reason it has taken soooooo long is because I have finally gotten a response from the owner.

Thank you for taking the time to listen and I would appreciate a prompt response

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