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cktls4u's Picture Comment by cktls4u  0

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I am a member and had my kitchen remodeled. They did a good job, but could have gotten the same elsewhere, minus the membership fee. I recently ordered a queen sized platform bed online from Direct Buy for my son's birthday gift. It was replacing a queen sized bed, little did I realize, the new one would be way to big for his room, I called them and wanted to return it the next day. Ten days later after many unanswered calls, I just got a message saying so sorry, it is yours to keep, maybe you can consign it or sell it to someone!!! How do you do business like this?? Will I ever recommend them to anyone else? Not a chance! As a matter of fact, if you haven' t joined and are considering it, DON'T DO IT!! Horrible customer service, especially considering I spent $50,000.00 cash doing my remodel.

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