Direct Buy Reviews and Complaints All Reviews

cktls4u's Picture Comment by cktls4u  0

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I am a Direct Buy member and had my kitchen remodeled, they did a good job, however could have had the same done elsewhere, minus the membership fee. I recently ordered a queen size p,at form bed online to replace the same size bed. I didn't realize a platform bed would be substantially larger. I tried to return it the next day to discover they wouldn't take it back. I was told to try to consign or sell it myself ( the bed costed $1300.00). We all know I won't even get close to what I spent for it. What kind of customer service is this, especially considering the amount of money I already spent with them?? If you are considering membership with this company, please reconsider! Will I ever recommend them to anyone, absolutely NOT!

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